Service integration and management (SIAM) brings together multiple service providers to offer a unified service to customers. The term is interchangeably used with Multisourcing Service Integration or MSI.
SIAM/MSI allows you to see and control all aspects of your IT landscape, ensuring that everything works together seamlessly.
Why should you consider SIAM?
If you’re experiencing any of the issues below, it might be time to look into SIAM for your vendor management:
- Have 24/7 operational needs
- Your multiplex organizational structure needs diverse IT services
- Unclear boundaries between vendors’ responsibilities
- Struggling to meet the increased internal and external customer expectations
- Lack of communication and collaboration between vendors
- No accountability or transparency regarding vendor processes and benchmarks
- Lack of innovation among vendors
- No metrics or set standards against which you can measure vendor performance
- Reporting on quality assurance is costly and labor-intensive for vendors
How Can UniAspect Digital Help?
UniAspect’s SIAM for Managed Services offers a comprehensive suite of services to help you plan, implement, and manage your technology infrastructure.
Our team can give you the best way to utilize multiple service providers, help with project implementation, and oversee the operational management of your IT systems.
SIAM For Managed Services Accelerates Digital Transformation and Creates Business Value
UniAspect’s SIAM for Managed Services offers a comprehensive suite of services to help you plan, implement, and manage your technology infrastructure.
Our team can give you the best way to utilize multiple service providers, help with project implementation, and oversee the operational management of your IT systems.
Standard reporting
platforms
Managed risk and
reputation
Tools to enable effective
drill down for root cause
analysis
Visibility across entities
and regions
Visibility across the
enterprise
Standardized, integrated
control environments
By working with us, you enjoy the benefits of a single-source provider model—which offers accountability and simplicity—and the flexibility, innovation, and efficiency of a multi-sourced digital business ecosystem.
We Focus on Your Business Outcomes
UniAspect’s SIAM For Managed Services is designed to streamline processes and improve efficiency within your company through extensive integration and automation.
This, in turn, provides bottom-line benefits that are felt across the entire enterprise - from senior management down to individual end users.
With our expert team of highly qualified IT professionals and business leaders, we have performed large-scale rollouts for Fortune 500 companies globally.
We know the ins & outs of outsourcing and multisourcing like the back of our hands!
What Makes the Difference with UniAspect Digital?
Proven Expertise
We manage 3rd party providers through an extensive team of talented IT individuals and service providers
Innovative Governance
Our global team works round the clock to manage all your business needs.
Operational Efficiency
We pride ourselves on providing continuous improvement of process flows
Premium Support
We provide 24/7 monitoring and technical service support
Cost Reduction
We decrease your overhead costs due to economies of scale, cost management, and automation
Unification
Unified service catalog to ease ordering across technologies
UniAspect Digital creates a sustainable service ecosystem for your organization. We ensure your multiservice providers work as a conjoint team to meet your innovation objectives.
We will rationalize pricing models, and most importantly, establish how all service partners can contribute to common business goals.
And how do we do that?
The key to establishing the right level of detail and securing effective acceptance of shared responsibilities and accountabilities is that each service provider understands what they need to do and when they need to do it.
Our methodical approach to building the solution and identifying and documenting the proper demarcation points through client-driven solution integration sessions builds trust among various stakeholders.
This reduces the unknowns that otherwise lead to friction and finger-pointing.
UniAspect’s SIAM model can be used in BPO environments and across BPO and ITO service delivery functions.
We can help drive commonality in contract, finance, and performance management governance across all back-office sourcing initiatives.
Focus on the issues that really matter to your organizational growth and let us handle the rest for you. For more information talk to our representative today.
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