For companies to sustain and thrive in the competitive market, governance is a significant driver. Without it, there could be no digital transformation, execution of operation models, or fruitful financial performance to propel the organization past its competitors.
Most companies have a majority of their annual spending locked into contracts with vendors.
Despite this, many organizations invest relatively limited resources in developing contracts and managing vendors. Companies that underinvest in this manner are overlooking a significant source of value.
Poor contract terms and conditions, as well as ineffective contract administration, can erode value.
UniAspect Digital has the perfect solution for your organizational headache: ‘Digital Program Governance.’ which liaises between vendors and clients to guarantee quality and affordability.
We engage with you from choosing the project to vendor selection followed by contract and delivery validation, ensuring the ROI promised by the vendor.
Creating a strong governance program allows a firm to develop important business relationships that strengthen both the customer and provider while minimizing the risk as the contract lifecycle progresses.
Why UniAspect Digital?
Having worked with industry leaders and Fortune 500 companies over the last 20 years, we know that success in modern digital organizations depends on their ability to adjust for velocity and uncertainty, requiring a dynamic and responsive approach to governance.
The best approach is embedded and automated in your organization to enable new ways of working, driving innovation, and influencing change.
We ensure that our Governance Program aligns with the mission and vision of your organization.
1. SIAM for Managed Services:
SIAM or multi-sourcing service integration (MSI) refers to the provision of technology advisory, project implementation, and operational management services related to overseeing the service delivery of multiple internal and external IT and business process service providers.
Using SIAM to manage a multi-sourced IT capability can resolve many issues faced by today’s IT organization
2. Service Operations
For businesses, the digital revolution heralds the need for a radical reimagining of the end-to-end operating model.
The rapid pace of change and innovation is transforming customer behavior and placing greater demand on digital channels.
We help organizations apply digital and automation across the end-to-end operating model to capitalize on the irreversible trends that are driving this new revolution in services.
UniAspect’s Digital Program Governance covers all five major dimensions that underpin successful collaboration and transformation efforts.
- Strategic Alignment
- Value Creation and Sharing
- Organizational Governance
- Communication and Trust
- Cross-Functional Engagement
Our services allow our clients to
- Identify and manage critical contract terms by using our tools and resources. This includes identifying key performance indicators, setting expectations for delivery, and defining dispute resolution procedures.
- Asses the available alternative offerings in the marketplace.
- Establish processes and tools to enable ongoing performance and service level agreement monitoring to ensure that the key contract obligations, milestones, and deliverables are delivered as expected.
- Establish a robust vendor governance framework and supporting processes. This ensures their vendors are held accountable to the same standards including tracking performance, conducting audits, and enforcing contract terms.
- Resolve contractual disputes by taking advantage of all available remedies and resolution processes within the agreement.
- Identify and implement strategies to address deficiencies in service and performance for maintaining the long-term health of the relationship
- Incentivize the supplier to maintain a high level of service, and ensure that the relationship is continually improving through the application of best practices and new technologies.
- Improve overall service level by continually managing the vendor environment to maximize leverage and identify the preferred supplier for each additional procurement.
Supplier collaboration really does move the needle for companies that do it well.
In one McKinsey survey of more than 100 large organizations in multiple sectors, companies that regularly collaborated with suppliers demonstrated higher growth, lower operating costs, and greater profitability than their industry peers.
Digital Program Governance is a way to move forward as it cultivates the company-vendor relationship.
We then work with you to develop a customized governance plan that meets your unique needs. This plan includes clear expectations for vendor performance, communication protocols, and escalation procedures.
We also provide ongoing support to help you implement and maintain the plan.
Our ultimate goal is to help you maximize the value of your vendor relationships and minimize the risk of disruption. Contact us today to learn more about how we can help you streamline your vendor management process.
Check out what else we offer
Digital Growth & Expansion
We include this offering in our business model because we believe that the clients require validation when it comes to creating and executing strategies to drive the digital revolution
Value Chain Analytics
The ultimate goal of performing a Value Chain Analysis is to drive efficiencies and to create more cost-effective solutions for each segment leading to the after-sales efforts.
Digital Restructuring & Turnaround
If your business is facing organizational challenges, operating solely by old ways of thinking is a recipe for disaster.